How VoIP Benefits Small Businesses

Lower Business Phone Costs 

One of the biggest benefits of VoIP is that it can save your business a lot of money. This is because it costs less than traditional phone systems, which require expensive on-premise PBX hardware. A PBX can cost anywhere between $500 and $2,000 per user and can quickly add up if your business is large enough to have a high number of users. On the other hand, cloud-hosted VoIP systems do away with the need for on-site PBX hardware. Instead, you only need a reliable internet connection to power your VoIP system. 

High Call Quality 

Call quality is measured by metrics like R-factor and Mean Opinion Score (MOS), which are based on a combination of latency, jitter, and packet loss. Poor call quality can negatively impact your company’s brand image and customer satisfaction. It can also be annoying for your clients and partners, causing them to associate your business with poor communication. Using VoIP, you can enjoy crystal clear calls that sound better than a traditional landline. 

Advanced Call Features 

VoIP phone services come with a variety of advanced call features that can be used without paying hefty fees. These features can help businesses optimize operational efficiency, improve customer relationships, and increase revenue potential. For example, priority alerts can help front-facing staff know when calls from high-profile clients are coming in. This can ensure that they are notified immediately and connected to the appropriate account managers or other employees. Similarly, call queueing is another important feature that can significantly reduce long wait times for customers as it allows businesses to automatically forward calls to predetermined departments and teams. 

Better Security 

Cyber-attacks are a serious concern for businesses of all sizes. In fact, they are responsible for 70% of all data breaches. Taking proactive steps to strengthen cybersecurity can significantly reduce your risks, improve your bottom line, and help you meet compliance requirements. A good VoIP provider will provide end-to-end encryption for fully secure voice and video calls. This can help to stop robocalls, spoofing and other types of scams that could affect the reputation of your business. 

Employees Can Now Work from Anywhere 

VoIP can be a great way to make remote workers feel more integrated into your organization. It allows them to join a conference call or video chat with colleagues without any extra hardware. For example, if your team needs to work together on a project, it’s now possible for multiple people to share their screens and explain things to each other in real time. In addition, VoIP provides automated attendants and hunt groups that can direct calls to the person who has the knowledge and expertise to help them with their issue. The flexibility of a VoIP system also means your employees don’t have to worry about missing important phone calls or emails from home. Many providers even offer mobile apps that can be used to send their calls to their mobile devices or laptops, so they can continue working from anywhere!